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WILD CARD RENEWAL

Everything you need to know about the Wild Card program.
Foxy
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Re: WILD CARD RENEWAL

Unread postby Foxy » Fri Dec 14, 2012 6:04 am

Re-newed my card telephonically this week. Was quick and easy process.

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DSouter
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Re: WILD CARD RENEWAL

Unread postby DSouter » Sat Mar 09, 2013 9:41 am

Once again I have trouble with the online wildcard system.

I went online to check my expiry date and see that according to the website it expired in May 2012 but I renewed at the beginning of 2012 so it should run out in 2013. Ihave also used it at various parks during 2012 so it must still be valid!

I sent an e-mail to the wildcard centre but have had no reply :naughty: y.

Please do not send me one of your forms to fill in - you did that the last time I had a query and as far as I could see nothing happened.

HiltonP
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Re: WILD CARD RENEWAL

Unread postby HiltonP » Mon Mar 11, 2013 5:01 pm

I have been trying to renew my Wildcard since last week. When I key in my surname and wildcard number I received the following database error message... "SOAP-ERROR: Parsing WSDL: Couldn't load from http://172.30.0.93/Membership.svc?wsdl". I continue to receive the same message today. I have referred this to SANParks by two separate e-mails but have yet to receive a response.

Our SANParks aware of this problem?
Do they know what the problem is?
Are they planning on fixing it?
Is anyone going to reply to my e-mails?

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SANParks
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Re: WILD CARD RENEWAL

Unread postby SANParks » Mon Mar 11, 2013 7:12 pm

Hi HiltonP,

Thanks for bringing this to our attention.

We will definitely address this. Please give us a couple of hours, or till latest tomorrow morning.

Best wishes,
Nedret Saidova
Senior Manager: E-Business, SANParks

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DSouter
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Re: WILD CARD RENEWAL

Unread postby DSouter » Tue Mar 12, 2013 6:26 am

Hi Nedret

I still have not had an acknowledgment ref my query about the expiry date shown on the website!!!! :naughty:

See my Post March 9th.

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SANParks
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Re: WILD CARD RENEWAL

Unread postby SANParks » Tue Mar 12, 2013 8:21 am

DSouter wrote:Once again I have trouble with the online wildcard system.

I went online to check my expiry date and see that according to the website it expired in May 2012 but I renewed at the beginning of 2012 so it should run out in 2013. Ihave also used it at various parks during 2012 so it must still be valid!

I sent an e-mail to the wildcard centre but have had no reply :naughty: y.

Please do not send me one of your forms to fill in - you did that the last time I had a query and as far as I could see nothing happened.

Hi DSouter,

Sorry I missed your post. :redface:

Please email me your Wild Card number, or ID number and I will ask our colleagues in the Wild Card division to investigate. nedret.saidova@sanparks.org
Nedret Saidova
Senior Manager: E-Business, SANParks

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SANParks
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Re: WILD CARD RENEWAL

Unread postby SANParks » Tue Mar 12, 2013 8:42 am

HiltonP wrote:I have been trying to renew my Wildcard since last week. When I key in my surname and wildcard number I received the following database error message... "SOAP-ERROR: Parsing WSDL: Couldn't load from http://172.30.0.93/Membership.svc?wsdl". I continue to receive the same message today. I have referred this to SANParks by two separate e-mails but have yet to receive a response.

Our SANParks aware of this problem?
Do they know what the problem is?
Are they planning on fixing it?
Is anyone going to reply to my e-mails?

Dear HiltopP,

Thank you once again for making us aware of this malfunction. The issue was resolved at 7.50 am today.

Would you be willing to try again?

We'll appreciate a confirmation that all is woring well.
Nedret Saidova
Senior Manager: E-Business, SANParks

HiltonP
Posts: 99
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Location: South Africa

Re: WILD CARD RENEWAL

Unread postby HiltonP » Tue Mar 12, 2013 9:59 am

The online renewal system appears to be working again, albeit very slowly. Thank you for doing that.

The online generation of a PDF confirmation letter is not working (it produces a PDF document containing 0 bytes). I have ever received an e-mail confirmation letter, but perhaps you need to investigate why the online one is not being generated.

Still no response from the two e-mail queries. You guys need to respond to these queries, no point in having a contact address without a response..... ;-)

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SANParks
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Re: WILD CARD RENEWAL

Unread postby SANParks » Tue Mar 12, 2013 10:11 am

HiltonP wrote:The online generation of a PDF confirmation letter is not working (it produces a PDF document containing 0 bytes). I have ever received an e-mail confirmation letter, but perhaps you need to investigate why the online one is not being generated.

Yes, we are battling with an issue where if Adobe on the client's machine is not the latest version - it does not load the document.
HiltonP wrote:Still no response from the two e-mail queries. You guys need to respond to these queries, no point in having a contact address without a response..... ;-)

Can you please forward me those queries?

Or were they via the online submission form, in which case a date of submission will help investigate.
Nedret Saidova
Senior Manager: E-Business, SANParks

HiltonP
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Location: South Africa

Re: WILD CARD RENEWAL

Unread postby HiltonP » Tue Mar 12, 2013 12:06 pm

Nedret, thank you for responding so quickly.

I can confirm that I have the very latest Adobe loaded onto my machine, in fact if I remember correctly the most recent update was done last week (v 11.0.2 running on Firefox).

The two e-mail enquiries about the database problem were sent through 9/3/2013 @ 6.30pm, one via normal e-mail, and one via your online system.

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Nyala
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Re: WILD CARD RENEWAL

Unread postby Nyala » Mon Dec 02, 2013 9:40 am

I have renewed my Wildcard on 29/10/2013 by phoning the call centre and renewing by Credit Card. I received the confimation letter right away, in fact I received 2!
On return after our trip, when I received the Credit card statement, I found that the renewal was deducted twice. I again phoned the call centre on 22/11/2013 and spoke to Rachel. I explained what happened and she asked me to mail her proof of the deduction. This I did, but even after further e-mails to her as well as one to wildcard@sanparks.org, I am still to receive a reply.
To whom can I address my problem?

KNP 2014

Berg en Dal 20 - 23 Aug 2014
Satara 24 - 27 Aug 2014
Tsenze 28 - 31 Aug 2014
Satara 1 - 4 Sep 2014
Lower Sabie 5 - 9 Sep 2014

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SANParks
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Re: WILD CARD RENEWAL

Unread postby SANParks » Mon Dec 02, 2013 10:01 am

Dear Nyala,

Very sorry about your frustration. :( :k

I have emailed the right person to assist you in this regard and copied you in the email.

Please don't stress about this. If indeed you were charged twice, you will definitely be refunded.

Best wishes,
Nedret Saidova
Senior Manager: E-Business, SANParks

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Nyala
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Re: WILD CARD RENEWAL

Unread postby Nyala » Mon Dec 02, 2013 10:04 am

Thanks Nedret for your quick reply and assistance, will respond to the e-mail.

KNP 2014

Berg en Dal 20 - 23 Aug 2014
Satara 24 - 27 Aug 2014
Tsenze 28 - 31 Aug 2014
Satara 1 - 4 Sep 2014
Lower Sabie 5 - 9 Sep 2014

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Crested Val
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Re: WILD CARD RENEWAL

Unread postby Crested Val » Mon Dec 02, 2013 12:20 pm

I'm glad to say that I renewed our card at the end of Oct, online from the UK, and updated our details.
When we got to Croc bridge on Saturday morning, it was good to go!!!! :dance:
Thinking of Africa every day.

Foxy
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Joined: Mon Jan 31, 2005 10:20 pm
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Re: WILD CARD RENEWAL

Unread postby Foxy » Wed Dec 11, 2013 9:15 pm

Renewed our Wild Card today, took less than 10 minutes on the phone. Great service from Rene at a satellite office. :D


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