The latest Wild newsletter was emailed this morning and contained a link to the Wild Card blog which I thought I'd post here for those (like me
) who missed it.
Wild Card roll-out: On a personal note
October 4, 2011, 12:09 PM
You have been patient. Thank you.
You have been co-operative. Thank you.
But most of all we’d like to thank you for helping us build a stronger, more conservation-oriented Wild Card programme.
We have already sent out tens of thousands of new Wild Cards. If your Wild Card has not arrived by the end of October, this will be for one of the following reasons:
1.Your membership details contain incorrect information which we are busy correcting either automatically or bycontacting you personally.
The next step Please help us out by checking that your membership information is 100% accurate. Go to http://www.sanparks.org/wild
and click on ‘Update Personal Details’.
2. You have purchased membership, but have not completed the application process. Until you have verified your personal details online we are unable to send you your card.
This is for two reasons. Firstly, your card is personalised and shows your name, so it is vital that this information is accurate. Secondly, we want to be absolutely sure we have the correct postal address for you, so that your card will safely reach you. This is why we send your card by registered mail. Unfortunately, many cards were returned due to incorrect addresses or because envelopes went unclaimed.
If you have tried this and still cannot access your details, this is as a result of discrepant information between what is in our system and what you are entering. If this problem persists, please do not worry; we will contact you, simply go to http://www.sanparks.org/wild
and click on ‘Contact us and log a Query.’
The next step If you have purchased a card but haven’t gone online to complete the application process, please go to http://www.sanparks.org/wild
and click on ‘Complete Park Application’. This will speed up the process of getting your card to you.
3.We don’t have your record orhave no contact details for you, therefore we can’t process your membership.
The next step Go to http://www.sanparks.org/wild
and click on ‘Contact us and log a Query.’ One or the Wild Card Crew will contact you.
4. Your membership has expired.
The next step We know you don’t want to miss out on a year’s unlimited access to the parks and receiving your new-look card. You can purchase new membership online by going to http://www.sanparks.org/wild
We’d like to reassure you that we will get your card to you. Remember, you can still enjoy unlimited access to our parks, reserves and resorts in the meantime. Simply take along your confirmation letter / voucher / purchase receipt PLUS valid identification when you visit a Wild Card park.
Lost your confirmation letter?
To request another copy of your confirmation letter, go to http://www.sanparks.org/wild
and click on ‘Contact us’. Select ‘Send my confirmation letter’ on the Customer Query Form.
Still no Wild Card?
If you haven’t received your Wild Card by the end of October, please log on to the website and click on ‘Update Contact Details’ to confirm we have the correct information for you.
We know many of you have done this already. However, necessary changes to our system mean that not all details could automatically be converted. Please check that the following information is correct as these are the details that will delay the process:
ID or passport number
If your details are correct and you still haven’t received your card, you can log a query on the website and we will contact you to resolve the problem.
We have improved our online information
We have made improvements to http://www.sanparks.org/wild
to make the process of choosing a membership easier. We have improved the information available regarding the programme and have expanded the Frequently Asked Questions, we have also simplified the process and brought in more control systems, which will help minimise incorrect membership purchases due to inadequate information.
Does this mean that all our problems and your frustrations are over? Maybe not quite yet. However, we are nearly there, and we will keep you informed about new developments.
Once again we acknowledge that this has been a very long and frustrating process for you and we can only sincerely apologise. We look forward to sharing the fruits of our labours with you in the near future.