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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Thu Dec 22, 2011 2:37 am 
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Virtual Ranger
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Thanks saraf - that is disappointing. On our first visit in 2010 we got the card straight away at the gate, before they changed the system. To me that would be the best system for buying new cards.
Otherwise it is just double handling and inefficient. For us we only come once a year. So sending us the actual card sometime after we have been and gone is a waste of time as if we don't return before the card expires, the whole process is repeated year after year. But on the whole it does sound a much better and more streamlined process for those who visit parks often.

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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Thu Dec 22, 2011 10:43 am 
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You could just keep the card they send you and renew it when you visit. I'll ask what time period the card can be renewed after it has expired. Under the old system you got 9 months.

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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Thu Dec 22, 2011 11:10 am 
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Very interesting reading. But will those of us who have the "lifetime cards" i.e we are over the age of 70 will we have to renew our cards or will we just have to pitch up at the entrance gates and produce our card? Also if we don't use the card for, whatever reason, for a year will the card become invalid? Info please.


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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Thu Dec 22, 2011 11:22 am 
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Pops, I'll ask about the Over 70s card. Thanks for the reminder, I haven't had that query answered yet.

Threedogs, I asked about the renewals and the answer I got was:

Quote:
Yes he can keep the card and renew it when he next visits our parks. There are no conditions for renewals in relation to expiry dates. Some customers have renewed a year or more after the previous membership has expired.


Hope this helps.

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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Thu Dec 22, 2011 12:52 pm 
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Pops, I have an answer regarding the renewal of the 70s card.

Quote:
The lifetime cards are defaulted to ‘expire’ in 2035, therefore the customers do not have to renew their memberships yearly. All they need to do is contact us only if there has been a change to the membership details.


Please note this only applies to the Lifetime cards issued under the old Infinity scheme up to 20th October 2010.

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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Fri Dec 23, 2011 2:22 am 
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Virtual Ranger
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Thanks saraf, that sounds great!

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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Fri Dec 23, 2011 10:07 am 
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Hi Saraf. Thanx for info


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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Tue Jan 17, 2012 9:51 am 
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Have the new system been implemented in the parks yet?

Reason I'm asking is that I want to know if I need to phone the WILD office to link the new number received at renewal or can it be done at the gate when I enter Kruger next week Monday?

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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Tue Jan 17, 2012 10:40 am 
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Francois I haven't heard anything so I doubt it. I'll check with them and get back to you.

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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Tue Jan 17, 2012 11:04 am 
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saraf wrote:
Francois I haven't heard anything so I doubt it. I'll check with them and get back to you.

Thanks. TG was just here at my office and he said that he battled with the online renewal and when he phoned he was told he can renew at the gate :?

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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Tue Jan 17, 2012 1:23 pm 
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Virtual Ranger
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Think you can renew your card at gate, but I do not believe they can link it there. I think you would still have to phone for it to be linked. If I were you I would just phone, it took me maybe 5 minutes to do end of last year.


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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Sat Jan 21, 2012 7:47 am 
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Location: Plettenbergbay
Went into the offices of Sanparks on Thesen Island in Knysna yesterday to renew my new Wild Card.

Excellent service from Grace Valela who completed the entire transaction,including linking the renewal to my existing Wild Card,in a matter of minutes.
She even checked the system,by means of entering my ID number and confirmed that my Wild Card was valid until 20 Jan 2013. :clap: :thumbs_up:


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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Sat Jan 21, 2012 11:24 am 
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Great news Enrico, hopefully this means the new system is up and running.

Please think about nominating Grace for a WildStar award. You can find the details here.

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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Sat Jan 21, 2012 11:47 am 
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Done. :thumbs_up:


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 Post subject: Re: How do you renew the New Wild Card?
Unread postPosted: Sat Jan 21, 2012 12:56 pm 
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:thumbs_up: enrico - I will make sure your comments are passed on!!

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