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 Post subject: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Wed Jun 08, 2011 4:44 pm 
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Joined: Sun Nov 25, 2007 9:03 pm
Posts: 3
Location: Cape Town
Beyond having not yet received my Wild Card, I find the form provided for updating address and personal details – after fulfilling all security requirements – to be broken.

The Nationality, Country and Province / State dropdown lists' <options> tags have not been populated and these mandatory fields require filling if one is to proceed to the Update phase. In short, you cannot fill them.

I realise this is a web site problem, but the form provided for reporting such problems renders a broken template error.

I find myself in the unfortunate position, a year down the line, of having both renewed my card and moved on while SANParks has failed to do so. For a site purporting to offer a service of international standard, this failure angers me no end. It's an embarrassment that does the country, our people and our visitors a gross disservice.

Please have somebody fix the damned thing.


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Wed Jun 08, 2011 5:09 pm 
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Moderator
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Joined: Thu Dec 30, 2004 5:54 pm
Posts: 42257
Location: Somerset West, Cape Town
Hi Mike, and welcome to the forums :D

We will bring your post to SANParks' attention.

_________________
Sawubona
Dalene

A roaring lion does not catch any prey - African Proverb


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Wed Jun 08, 2011 5:23 pm 
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Virtual Ranger
Virtual Ranger

Joined: Wed Mar 03, 2010 10:29 am
Posts: 1664
Location: Worcester , Cape
I renewed my card last August , updated details three times since then , including once by Joep . Received a call today , then an e.mail from Xolela Magasi asking me for :

"you please send me your postal address, your partner’s name, surname & ID number to update, process & post your card."

Well , let's hope it happens this time :whistle:

_________________
Tread softly , and let your departure not be spoiled by the damage of your arrival

Next :
3 - 6 Sept 2013 - Punda.
7 - 10 Sept 2013 -Shingwedzi .
11 - 13 Sept 2013 - Balule .
14 - 17 Sept 2013 - Satara .


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Wed Jun 08, 2011 5:35 pm 
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Senior Virtual Ranger
Senior Virtual Ranger
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Joined: Wed Oct 08, 2008 3:56 pm
Posts: 9539
Location: CH - Lugano
Shall we :lol: or :cry: ? :roll:


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Wed Jun 08, 2011 5:58 pm 
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Virtual Ranger
Virtual Ranger

Joined: Wed Mar 03, 2010 10:29 am
Posts: 1664
Location: Worcester , Cape
its not really a problem . When we recently visited Kruger , we never even showed our wildcard , just the confirmation letter of updated details :huh:

_________________
Tread softly , and let your departure not be spoiled by the damage of your arrival

Next :
3 - 6 Sept 2013 - Punda.
7 - 10 Sept 2013 -Shingwedzi .
11 - 13 Sept 2013 - Balule .
14 - 17 Sept 2013 - Satara .


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Wed Jun 08, 2011 6:26 pm 
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Joined: Sun Nov 25, 2007 9:03 pm
Posts: 3
Location: Cape Town
DinkyBird wrote:
Hi Mike, and welcome to the forums :D

We will bring your post to SANParks' attention.


Many thanks, Dalene. It's good to know there's somebody out there who is able and willing to facilitate our enjoyment and, more importantly, appreciation of the 'Great Wide Open' with which we've been entrusted. My card, be it plastic or paper, means a great deal to me and I'd not want it ending up anywhere but ready for presentation at one of our park gates.


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Wed Jun 08, 2011 8:10 pm 
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Joined: Thu Feb 17, 2005 5:30 am
Posts: 139
Location: Beautiful northern California
Hi Mike,

You are not alone, I have been trying and trying to confirm my details but the Nationality, Country and Province / State dropdown menus just don't work. I keep going in circles.

Hope that it gets fixed soon as I would prefer to have the card in hand rather than another piece of paper. Not a big deal, but would be nice.


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Wed Jun 08, 2011 9:15 pm 
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Joined: Tue Apr 14, 2009 10:44 am
Posts: 4755
Location: On the edge of heaven
okie wrote:
I renewed my card last August , updated details three times since then , including once by Joep . Received a call today , then an e.mail from Xolela Magasi asking me for :

"you please send me your postal address, your partner’s name, surname & ID number to update, process & post your card."

Well , let's hope it happens this time :whistle:

Happened to me a month and a half ago too.
Still no wildcard. :wall: :wall:


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Wed Jun 08, 2011 9:53 pm 
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Honorary Virtual Ranger
Honorary Virtual Ranger
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Joined: Fri Jan 14, 2005 5:42 pm
Posts: 17943
Location: Red sand, why do I keep thinking of red sand?
Mike_Golby wrote:
Beyond having not yet received my Wild Card, I find the form provided for updating address and personal details – after fulfilling all security requirements – to be broken.

The databases this site uses (including the forums) were moved to another server today, hence the outage today.

Can you try again?

_________________
Arriving currently: The photos from our trip! Overhere! :yaya:

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Thu Jun 09, 2011 8:35 am 
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Junior Virtual Ranger
Junior Virtual Ranger
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Joined: Tue Jan 11, 2005 2:45 pm
Posts: 498
Location: Rock Cottage
The update information page is still not working properly.

Nationality:*and

Country:*
are required fields, but you cannot enter a value.

You can enter

International Province / State:* Gauteng

but when you pres Update you get

•Nationality not entered.
•Country not entered.
•Province / State not entered.


I give up any hope of actually getting my Wild Card delivered.

I also think the idea of asking for personal details by email goes against all security advice to protect personal information.

_________________
Long live Cricket@Skukuza

Ast binman bin mam?
Lancashire dialect

Ready for the next Cricket Weekend!

New Year trip 2014-2015 booked.


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Thu Jun 09, 2011 9:01 am 
Hi

I can see there is an error. We are busy fixing it. Will keep you posted.

Kind Regards,
Arnoux van Rensburg


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Thu Jun 09, 2011 9:53 am 
Hi

Can you please test the wild card now. We have resolved the error :D

Kind Regards,
Arnoux van Rensburg


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Thu Jun 09, 2011 1:29 pm 
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Junior Virtual Ranger
Junior Virtual Ranger
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Joined: Tue Jan 11, 2005 2:45 pm
Posts: 498
Location: Rock Cottage
Hi Arnoux,

Thanks, displays the correct info, but when I add my work telephone no I get the following



Server was unable to process request. ---> Cannot change status. Data already sent to MyParks. (rsp_wcmigstatus_change) Error calling rsp_wcmigstatus_change (rsp_web_wcclient_add))

Try again.

I am reasured that the correct data is there however.

_________________
Long live Cricket@Skukuza

Ast binman bin mam?
Lancashire dialect

Ready for the next Cricket Weekend!

New Year trip 2014-2015 booked.


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Thu Jun 09, 2011 6:23 pm 
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Joined: Sun Nov 25, 2007 9:03 pm
Posts: 3
Location: Cape Town
Hi Arnoux

I've had similar issues to Dave. Initially, the Enter Authorization Code page threw two errors, viz.:

SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://172.30.0.7/wildcard/Service.asmx?WSDL'

and ...

Error Fetching http headers

It does eventually render the data and I was able to change the requisite details (I see the dropdown lists are populated) but received the same error as Dave on final submission, i.e.:

Server was unable to process request. ---> Cannot change status. Data already sent to MyParks. (rsp_wcmigstatus_change) Error calling rsp_wcmigstatus_change (rsp_web_wcclient_add))

It seems you're most of the way there, but there's some code that's tripping over itself along the way. But many thanks for taking on the job and for continuing to troubleshoot it.


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 Post subject: Re: Cannot update Wild Card details online, i.e. site broken
Unread postPosted: Thu Jun 09, 2011 8:04 pm 
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Joined: Thu Feb 17, 2005 5:30 am
Posts: 139
Location: Beautiful northern California
It seems to have worked. Yipeeeee.
Now I just have to "watch my mail". :pray:

Thanks


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