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Cannot get correct Wild Card

Everything you need to know about the Wild Card program.
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Jungle Junkie
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Cannot get correct Wild Card

Unread postby Jungle Junkie » Thu Nov 25, 2010 9:55 am

I phoned Wild card at Sanparks when I received the incorrect confirmation letter - 23rd October

I was told by Petro to be patience! I was told to phone back in 2 weeks when they have all info from Infinity.

Today I phoned - now 6 weeks later - and they still do not have info, and now I have to FAX all my credit card information through (of course I do not have a FAX machine at home) so now I have to find transport, go to the local Post Net - PAY to prove I renewed my card.

Then I have to phone back in a weeks time, hoping to goodness they received my fax and pray I get a new and correct confirmation letter.

The last lady I spoke to today, told me to forget any previous calls with them, and what went before :shock: So I suspect this will happen again and I will have to start at the beginning, for the 3rd time!

Perhaps the best solution is to throw my R450.00 card away that I renewed on the 1 October 2010 and start again!

Buy a completely new card and :pray: The Wild Card department start getting their act together in the near future?

The cost of calls to the premium call number "0861 go wild" is now very expensive and should cover the cost of a new card shortly...

Most unsatisfied customer
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DinkyBird
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Re: Cannot get correct Wild Card

Unread postby DinkyBird » Thu Nov 25, 2010 10:14 am

JJ, I am going to move this to the Wild Card forum which was set up for all Wild Cards issues. It makes it easier for SANParks to pick them up.
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Jungle Junkie
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Re: Cannot get correct Wild Card

Unread postby Jungle Junkie » Thu Nov 25, 2010 10:34 am

I thought of a plan and decided to ignore all the negative publicity about Infinity and phoned them.

Spoke an EXTREMELY helpful guy Matthew who immediately called up my info, took a screen shot of the proof of renewal and emailed it to me within 5 minutes!

Now all I have to find out is an email address at SANParks to send it to??

Thanks DB!!!
I am two with nature ~ Woody Allen ~

To vote for your FAVOURITE WEBCAM SIGHTING go HERE

My Trip to Marakele National Park- Here

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Micetta
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Re: Cannot get correct Wild Card

Unread postby Micetta » Thu Nov 25, 2010 10:42 am

JJ, you'll find it in reservations. Hopefully it works from within SA, because from abroad it does not.

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arks
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Re: Cannot get correct Wild Card

Unread postby arks » Thu Nov 25, 2010 3:58 pm

Jungle Junkie wrote:Now all I have to find out is an email address at SANParks to send it to??

Why not send a PM (or email) to Joep Stevens, who has been sorting out WC problems for several other forumites.
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Dotty
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Re: Cannot get correct Wild Card

Unread postby Dotty » Thu Nov 25, 2010 4:05 pm

joeps@sanparks.org is the email address
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Re: Cannot get correct Wild Card

Unread postby Joep Stevens » Fri Nov 26, 2010 8:06 pm

Dear Jungle Junkie,

Sorry about the frustrations regarding your Wild Card purchase. Thanks, Arks, yes, please send me details and Wild Card number and it will be sorted out.

Many thanks.

JOEP STEVENS
General Manager: Tourism Operations

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Jungle Junkie
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Re: Cannot get correct Wild Card

Unread postby Jungle Junkie » Sun Nov 28, 2010 7:26 am

Thanks Joep :D I have sent you an email.

I am sorry that the call centre is unable to help and that you have to get involved.

JJ
I am two with nature ~ Woody Allen ~

To vote for your FAVOURITE WEBCAM SIGHTING go HERE

My Trip to Marakele National Park- Here

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Jungle Junkie
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Re: Cannot get correct Wild Card

Unread postby Jungle Junkie » Mon Nov 29, 2010 12:56 pm

Joep

The email I sent yesterday cannot be delivered, after 24 hours? Message delivery error - and I cannot find my "sent" email now.. :hmz:

Quite strange really? I cannot find that email ANYWHERE in my OUTBOX, INBOX - SENT BOX - DRAFT BOX?

JJ
I am two with nature ~ Woody Allen ~

To vote for your FAVOURITE WEBCAM SIGHTING go HERE

My Trip to Marakele National Park- Here

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Jungle Junkie
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Re: Cannot get correct Wild Card

Unread postby Jungle Junkie » Thu Dec 02, 2010 5:06 am

Okay JOEP sorted it out - Thanks very much :clap: :clap:
I am two with nature ~ Woody Allen ~

To vote for your FAVOURITE WEBCAM SIGHTING go HERE

My Trip to Marakele National Park- Here


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