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Error renewing Wild Card on SANParks website

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gwendolen
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Error renewing Wild Card on SANParks website

Unread postby gwendolen » Sat Oct 20, 2012 1:42 pm

I encountered several errors trying to renew my Wild Card. It expired 5 days ago. Not sure if that causes the errors or not.

Last error was:

Error: We could not process your request at this time. Please contact us if this problem persists. (Duplicate entry 'djng3cggsdqnv7cr4hmdeg3ok5' for key 'PRIMARY')

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saraf
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Re: Error renewing Wild Card on SANParks website

Unread postby saraf » Sat Oct 20, 2012 1:54 pm

Will alert them Gwendolen, thanks
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gwendolen
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Re: Error renewing Wild Card on SANParks website

Unread postby gwendolen » Sat Oct 20, 2012 1:59 pm

Image

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Crested Val
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Re: Error renewing Wild Card on SANParks website

Unread postby Crested Val » Sat Oct 20, 2012 2:55 pm

I'm about to renew mine, so here goes!! :pray: :pray:
Thinking of my beloved South Africa every day.

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Crested Val
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Re: Error renewing Wild Card on SANParks website

Unread postby Crested Val » Sat Oct 20, 2012 3:42 pm

Well it took a little while, but I do believe I have renewed my Wildcard online. :thumbs_up:
Thinking of my beloved South Africa every day.

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gwendolen
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Re: Error renewing Wild Card on SANParks website

Unread postby gwendolen » Tue Oct 23, 2012 11:04 pm

Just tried again, third time lucky. Renewed my wild card for another year. Image

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Re: Error renewing Wild Card on SANParks website

Unread postby Terblans » Tue May 28, 2013 5:31 pm

Hi, I also sit with a problem

Mine seems to be *Error: Validation failed, please try again.
I don't know if they have captured my details incorrectly but I can't renew online.

I have reported it as per *Having problems? Contact us now* but to no avail. Did not get any reaction.

Who can I contact to help me get access to my Wild card account?

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saraf
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Re: Error renewing Wild Card on SANParks website

Unread postby saraf » Tue May 28, 2013 6:38 pm

Hi Terblans,

PLease could you PM me your contact details and WC number and I'll get someone to look into it for you.
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Re: Error renewing Wild Card on SANParks website

Unread postby Terblans » Thu Jun 06, 2013 10:51 am

Did send you a pm. Did you received it?

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saraf
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Re: Error renewing Wild Card on SANParks website

Unread postby saraf » Thu Jun 06, 2013 11:19 am

Yes I have and I'll get someone to look into it.
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Re: Error renewing Wild Card on SANParks website

Unread postby Bush Baptist » Thu Jun 06, 2013 12:34 pm

My wild card expired and I paid for a new one in march at 2R.

I have not received anything since.

So I went to the page on this site and entered my Surname and ID no.

It came back with 'More than one record found please enter further information required to refine the search.'

Well of course! It could either be intelligent and select the valid one via date, or present me with a choice to get further.

It wants a 'wild card number', 'MyPark Application Number', 'Receipt Number' or 'Voucher number'. I don't remember any of tem.

LIke I said, if there is a valid record date-wise, THAT IS THE ONE!

Where do I go from here?

I am soon to go to a SANP again :dance: and even my charm & good looks might not be enough to persuade reception that my wife and I are wildcard holders.
Whatever (according to BB): "You are correct but I don't want to admit it".

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saraf
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Re: Error renewing Wild Card on SANParks website

Unread postby saraf » Thu Jun 06, 2013 2:34 pm

PM me what details you have and I'll get someone to look into it.
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Re: Error renewing Wild Card on SANParks website

Unread postby threedogs » Thu Jun 06, 2013 2:38 pm

If Wildcard ever get a user friendly system up and running saraf will suddenly have a lot more free time! :whistle: :lol:
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Re: Error renewing Wild Card on SANParks website

Unread postby Terblans » Thu Jun 06, 2013 4:16 pm

And probably out of work :lol:

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Re: Error renewing Wild Card on SANParks website

Unread postby Gerda » Wed Aug 07, 2013 9:37 pm

We also got an error while trying to renew our wild card.
Something like Error: We could not process your request at this time. Please contact us if this problem persists. the transaction on your visa will be reversed.
Is it still possible to renew the card at the entrance gates (if still possible we'd prefer this). We'll be heading for KNP in October.


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