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Media Release: Kruger National Park opens Emergency Call Centre

Date: 22nd December 2004

The Executive Director of the Kruger National Park (KNP), Dr Bandile Mkhize inspected the KNP’s new Emergency Call Centre today (December 22, 2004).

Situated in the KNP Protection Services building in Skukuza, the Emergency Call Centre will be manned every day throughout the year and will be able to help guests and KNP staff with any emergency they might face.

By dialling the Emergency Call Centre telephone number (013 735 4325), people will have access to any assistance they might need, whether it is to report that they have a flat tyre and need assistance to change it or whether they are simply lost in a camp, the official on duty will be able to help them.

“Like most Call Centres, the key to its effectiveness is the training of the person manning it and we will carefully select highly trained people, like Joseph Shai who is also a SAPS reservist, to man this Centre,” said Mr Prego Reddy of KNP Protection Services.

The operator on duty will capture all the relevant data, assess the situation and direct the nearest and most appropriate support – whether this is medical or mechanical or of a law enforcement nature - to the person in need, no matter where that person is in the KNP.

Another service that the Emergency Call Centre will be able to deal with is when a visitor sees people disobeying the KNP’s rules and regulations, they can contact the Centre and report it, resulting in law enforcement officers responding to the complaint speedily. The Centre is also a proactive crime-fighting tool and, if a member of the public observes a suspicious vehicle, the Centre can also be contacted.

“This is just another way in which we as the KNP are trying to give our clients a world-class experience,” said Dr Mkhize, “and we trust that our guests will use this service responsibly and proactively.”

Dr Mkhize reiterated his previous call that the KNP is there for everyone and, as such, asked for all visitors to co-operate with regard to game spotting etiquette, gate times, speed limits, not getting out of vehicles and other KNP rules and regulations.

The KNP Emergency Call Centre can be contacted on 013 735 4325.

… Ends

Caption:
The Executive Director of the Kruger National Park, Dr Bandile Mkhize (seated) tries out the radio at the KNP’s new Emergency Call Centre. Looking on are KNP Head of Protection Services Mr Prego Reddy and Emergency Call Centre Operator Mr Joseph Shai.

Issued by:
Raymond Travers
Media Relations Practitioner
Kruger National Park
Contact: Tel: 013 735 4116
Cell: 082 908 2677 or
E-mail

Enquiries:
William Mabasa
HOD: Public Relations and Communications
Kruger National Park
Contact: Tel: 013 735 4363
Cell: 082 807 3919 or
E-mail

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